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最新消息及通告
by NEWPAGES Business PortalINCIDENT REPORT 22/08/12 (Wednesday) 07:00 PM - 10:46 PM
27 Aug 2012
INCIDENT REPORT
Incident Report-Network-JHB-22082012.pdf - CLICK TO DOWNLOADDate : 22/08/12 (Wednesday)
Time : 07:00 PM - 10:46 PM
:
Location : TM VADS Data Centre JHB
TT No : [DCMA00AA9145]
|
Summary of the Event |
Network Failure |
|
Cause of Problem |
JHB network failure due to RR (route reflectors) missing. |
|
Chronology of the event and Action Plan |
19:07 >> Monitoring tools detect network failure 19:33 >> Support team contact DCO team to check physical connection. 21:00 >> Upon checking, a few prefixes to DC JB missing from TM route reflectors, causing routing issue and cannot be reached from internet. 21:07 >> Escalate issue to TM Upstream for restoration. 21:23 >> Upstream acknowledged the request 22:20 >> TM Upstream refresh the route reflectors to fixed the missing route. 22:46 >> Network back to normal at this point. |
Solution |
TM Upstream refresh the missing routes and refresh the RR (route reflectors). |
|
Customers Affected |
New Pages Advertising |
Status |
Internet connectivity was fully restored at 10:46 PM on the 22nd August 2012. ** End of Report ** |
Prepared by,
DATA CENTRE SUPPORT
DATA CENTER MANAGEMENT,
TM Enterprise.
23rd August 2012
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