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Berita dan Pengumuman Terkini

daripada Portal Perniagaan NEWPAGES

INCIDENT REPORT 22/08/12 (Wednesday) 07:00 PM - 10:46 PM

27 Aug 2012

INCIDENT REPORT

Incident Report-Network-JHB-22082012.pdf - CLICK TO DOWNLOAD

Date                : 22/08/12 (Wednesday)
Time               : 07:00 PM - 10:46 PM
                        :
Location         : TM VADS Data Centre JHB

TT No             : [DCMA00AA9145]

Summary of the Event	Network Failure
Cause of Problem	JHB network failure due to RR (route reflectors) missing.
Chronology of the event and Action Plan	19:07 >> Monitoring tools detect network failure 19:33 >> Support team contact DCO team to check physical connection. 21:00 >> Upon checking, a few prefixes to DC JB missing from TM route reflectors, causing routing issue and cannot be reached from internet. 21:07 >> Escalate issue to TM Upstream for restoration. 21:23 >> Upstream acknowledged the request 22:20 >> TM Upstream refresh the route reflectors to fixed the missing route. 22:46 >> Network back to normal at this point.
Solution	TM Upstream refresh the missing routes and refresh the RR (route reflectors).
Customers Affected	New Pages Advertising
Status	Internet connectivity was fully restored at 10:46 PM on the 22^nd August 2012. End of Report