SERVER UPTIME | 99.5% |
NETWORK UPTIME | 99.5% |
NEWPAGES CMS | 99.5% |
Example:
Total Downtime | Yearly Subscription | Renewal Credit |
600 min | RM5000/year (≈ RM0.0095/min) |
(5000/365/24/60)*600*20 =RM114.15 |
Incident Reporting, Measurement, and Closure: