Job Title	Customer Service Administrator
Position Level	Fresh/Entry Level
Job Specialization	Sales - Retail/General
Qualification	Primary/Secondary School/SPM/"O" Level
Employment Type	Full-Time
Responsibilities
Job Location	Kuala Lumpur
Other Location	-
Years of Experience	1
Age Range of Candidate	18 - 25
Monthly Salary	1700 - 2500
Requirements	Customer Interaction: Handle customer inquiries, complaints, and requests via phone, email, and in-person. Provide timely and accurate information and solutions. Escalate complex issues to appropriate personnel. Administrative Tasks: Manage customer databases and records. Process orders, invoices, and other administrative documents. Maintain accurate records and reports. Handle data entry and filing. Problem Solving and Resolution: Identify and resolve customer issues efficiently and effectively. Ensure customer satisfaction with products or services. Provide feedback on customer service processes to improve efficiency. Communication: Communicate effectively with customers, colleagues, and supervisors. Maintain a professional and positive demeanor in all interactions. Other Duties: Attend to walk-in customers and provide good customer service. Liaise and coordinate between vendors. Manage after-sales service. Generate invoices, quotes, and purchase orders. Any other ad hoc and administration duties as assigned.