DCT LIVE SDN BHD - Selangor - Recruitments - Customer Service (Malay Only) - 1.Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. 2.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. 3.Follow up to ensure that appropriate actions were taken on customers requests. 4.Refer unresolved customer grievances or special requests to designated departments for further investigation. - • Being flexible • Using initiative • Communication and listening • Information technology • People management • Organisation • Customer service • Being confident and focused • Being professional and courteous • Being open minded • Resolving problems quickly • Being thorough and analytical • Malay only • Can start working immediately
1.Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3.Follow up to ensure that appropriate actions were taken on customers requests.
4.Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Location
Selangor
Other Location
klang
Years of Experience
1
Age Range of Candidate
18 - 40
Monthly Salary
1800 - 2500
Requirements
• Being flexible
• Using initiative
• Communication and listening
• Information technology
• People management
• Organisation
• Customer service
• Being confident and focused
• Being professional and courteous
• Being open minded
• Resolving problems quickly
• Being thorough and analytical
• Malay only
• Can start working immediately
Main Office
DCT LIVE SDN BHD (1339039-A)
16, Lorong Tiara 1B, Bandar Baru Klang, 41150 Klang, Selangor, Malaysia.