Job Title	Customer Service
Position Level	Junior Executive
Job Specialization	Customer Service
Qualification	Diploma/Advanced/Higher/Graduate Diploma
Employment Type	Full-Time
Responsibilities	Customer Support: Answer incoming customer calls, emails, and live chats, providing timely and accurate information on products and services. Issue Resolution: Resolve customer complaints, inquiries, and problems in a professional and empathetic manner, aiming for first-call resolution when possible. Product Knowledge: Maintain thorough knowledge of company products, services, and policies to provide accurate information and guidance. Data Entry: Accurately input customer data into the CRM system, ensuring all records are up to date and complete. Feedback Collection: Gather customer feedback and insights to help improve services, products, and overall customer experience. Collaboration: Work closely with other departments (e.g., sales, technical support, billing) to resolve complex issues and ensure seamless customer service. Customer Education: Educate customers on the use of products and services, troubleshooting basic issues, and ensuring they get the most out of their experience.
Job Location	Selangor
Other Location	-
Years of Experience	3
Age Range of Candidate	30 - 40
Monthly Salary	2000 - 2500
Requirements	Ability to remain calm and professional in stressful situations. Strong empathy and customer-oriented mindset. Ability to work independently and as part of a team. Familiarity with [industry-specific software/tools, if applicable]. Bilingual a plus. Previous customer service experience (1-2 years preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and a positive attitude. Ability to manage multiple tasks in a fast-paced environment. Comfortable using CRM software and other computer applications. Detail-oriented with strong organizational skills.