职位	Customer Service
职位等级	行政人员
职业类型:	客户服务
学历	文凭/高级/研究生文凭
职业性质
职业说明	Customer Support: Answer incoming customer calls, emails, and live chats, providing timely and accurate information on products and services. Issue Resolution: Resolve customer complaints, inquiries, and problems in a professional and empathetic manner, aiming for first-call resolution when possible. Product Knowledge: Maintain thorough knowledge of company products, services, and policies to provide accurate information and guidance. Data Entry: Accurately input customer data into the CRM system, ensuring all records are up to date and complete. Feedback Collection: Gather customer feedback and insights to help improve services, products, and overall customer experience. Collaboration: Work closely with other departments (e.g., sales, technical support, billing) to resolve complex issues and ensure seamless customer service. Customer Education: Educate customers on the use of products and services, troubleshooting basic issues, and ensuring they get the most out of their experience.
工作地点	雪兰莪
其它工作地点	-
工作经验	3
年龄	30 - 40
月薪	2000 - 2500
技能要求	Ability to remain calm and professional in stressful situations. Strong empathy and customer-oriented mindset. Ability to work independently and as part of a team. Familiarity with [industry-specific software/tools, if applicable]. Bilingual a plus. Previous customer service experience (1-2 years preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and a positive attitude. Ability to manage multiple tasks in a fast-paced environment. Comfortable using CRM software and other computer applications. Detail-oriented with strong organizational skills.