Case Study 4: Supporting a Japanese Engineering Firm with Factory Setup in Johor

Client Industry: Engineering & Manufacturing
Route: Singapore to Johor Bahru
Service Provided: Bilingual project coordination, import documentation, bonded cargo management

Background

A Japanese engineering company was expanding their Southeast Asia operations by setting up a new factory in Johor. Their heavy equipment and tools were staged in Singapore and had to be delivered with strict timing and documentation standards. They also required Japanese-speaking support and a detailed project timeline.

Challenges

• Language barriers in customs and documentation

• High-value equipment needing careful handling

• Complex import license and bonded cargo procedures

• Cultural expectations for punctuality and accuracy

Our Solution

We assigned a bilingual logistics manager fluent in Japanese and English to oversee all coordination.
We also:

• Helped classify their goods under the correct HS codes for machinery

• Applied for temporary bonded cargo clearance under project exemption

• Managed staggered deliveries to align with the client's construction timeline

All documents were submitted in both English and Japanese for client transparency and approval.

Result

The factory setup was completed two weeks ahead of schedule. Our client praised the professionalism, bilingual support, and smooth experience, later engaging us for monthly spare parts delivery to their Johor site.