Case Study 3: Emergency Customs Release of Welding Materials in Under 12 Hours

Client Industry: Industrial Materials
Route: Singapore to Selangor
Service Provided: Emergency customs resolution, document correction, HS code support

Background

A Malaysian factory ordered a large batch of welding wire from their Singaporean supplier. The goods arrived at the border checkpoint, but due to a misclassified HS code and lack of Form D, the cargo was withheld by customs and risked being fined or delayed for days.

Challenges

• Incorrect HS code for welding wire

• Missing or invalid Form D documentation

• Urgent delivery deadline to avoid production delay

• Client unfamiliar with customs dispute procedures

Our Solution

Once contacted, we immediately dispatched a specialist to the checkpoint to review the case on-site.
We:

• Re-verified the material’s classification and coordinated with the Singapore supplier to reissue the invoice and COO within 3 hours.

• Resubmitted the corrected Form D for immediate customs endorsement.

• Liaised directly with the customs officer in charge to fast-track the release process.

Result

The cargo was cleared by customs within 11 hours, and delivered to the factory the next morning. By avoiding demurrage fees and production downtime, the client saved an estimated RM6,000, and we became their go-to logistics partner for future industrial supply shipments.