We will not ship replacement merchandise until receipt of damaged/defective item.
Return/warranty policy will be based as below
*Warranty coverage
(Manufacturing defects)
- Toner leakage before peeling-off warranty seal
- Printing issues (pls refer to the trouble shooting guideline)
*Warrant non-coverage
(Abnormal handling/ return and miss-used by customers)
- The warrant seal is missing/broken/torn
-
The weight of remaining toner load is less than 50% compared to a new/unused toner
- (#Toner load varies from cartridge models)
- The toner leakage due to any attempts of refilling exercise on dealers/end-users part.
- And ANY, defects detect by our Technical Inspection NOT by manufacturing defect.
Customers MUST able to attach print-out samples with the return cartridge.
Shipping fee for warranty claim/return/repair are covered by customer.
Printed receipt will be required as proof of purchased and we will cover shipping fee for replacement or repaired product within 14 days.
A 15% restocking fee (may be charged); unless the return product is defective or the return is a direct result of a firstlaser.com.my error.
All products items, if there is any dispute, The Company will be the final decision.
