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FIRST LASER SDN BHD 200301002947 (605367-K)
Waktu
Pejabat
Isnin - Jumaat 9:00 AM - 5:00 PM
Sabtu - Ahad Closed
We′re closed on
Public Holiday
Open
Closed
Return Policy - FIRST LASER SDN BHD
Return Policy
All products sold will have a 7 days return/warrant period policy!
We will not ship replacement merchandise until receipt of damaged/defective item.
Return/warranty policy will be based as below
*Warranty coverage
(Manufacturing defects)
-
Toner leakage before peeling-off warranty seal
-
Printing issues (pls refer to the trouble shooting guideline)
*Warrant non-coverage
(Abnormal handling/ return and miss-used by customers)
-
The warrant seal is missing/broken/torn
-
The weight of remaining toner load is less than 50% compared to a new/unused toner
-
(#Toner load varies from cartridge models)
-
The toner leakage due to any attempts of refilling exercise on dealers/end-users part.
-
And ANY, defects detect by our Technical Inspection NOT by manufacturing defect.
Customers MUST able to attach print-out samples with the return cartridge.
Shipping fee for warranty claim/return/repair are covered by customer.
Printed receipt will be required as proof of purchased and we will cover shipping fee for replacement or repaired product within 14 days.
A 15% restocking fee (may be charged); unless the return product is defective or the return is a direct result of a firstlaser.com.my error.
All products items, if there is any dispute, The Company will be the final decision.
