EBS MailSafe – Secure, Compliant Email Archiving for Malaysian Businesses

Protect your business-critical emails with EBS MailSafe, a fully managed email archiving solution designed for compliance, audit readiness, and peace of mind.
Whether you're using Microsoft 365, Gmail, or on-premise email servers, EBS MailSafe ensures every email—sent or received—is securely captured, stored, and easily retrievable when you need it most.

Why Choose EBS CarePLUS?

1. Unlimited IT Support

Enjoy peace of mind with unlimited remote and onsite support for your servers, PCs, networks, and more—within your service scope.

2. Proactive Maintenance & Monitoring

Monthly preventive checks and continuous performance monitoring help detect and resolve issues before they disrupt your operations.

3. Expert Engineering Team

Our Malaysian-based engineers operate under a tiered support model (L1, L2, L3), ensuring fast resolution and expert guidance for all technical challenges.

4. Structured Help Desk System

Every support request is tracked through our ticketing system, complete with audit trails, categorized issues, and SLA-based response times.

5. Comprehensive Reporting

Receive monthly reports detailing support activities, system health, and actionable recommendations to enhance your IT environment.

6. Secure & Compliant

All support sessions are conducted under strict data privacy and PDPA compliance, with secure credential handling and confidential communications.

What’s Included in EBS CarePLUS

• Remote and onsite troubleshooting for servers, PCs, printers, and network devices

• Preventive maintenance and firmware updates

• Patch management and system health inspections

• Microsoft 365 and Google Workspace support

• Backup monitoring and incident response

• Monthly ticket and preventive check reports

• One-time network audit for new customers

Who Is EBS CarePLUS For?

• SMBs with 10–300 PCs

• Companies without internal IT teams or those needing external expertise

• Businesses with multiple offices requiring centralized IT support

• Industries such as professional services, logistics, accounting, trading, and manufacturing

How We Support You

1. Telegram & Email Support Channels

Fast and convenient communication for issue reporting and updates.

2. Remote Tools

Support via TeamViewer and UltraVNC for quick and secure troubleshooting.

3. Escalation & Resolution

A structured escalation process ensures critical issues are resolved promptly by senior engineers with minimal downtime.

4. Preventive Maintenance

Scheduled inspections of servers, networks, and endpoints to maintain optimal performance and system reliability.

Let EBS CarePLUS Be Your IT Backbone

Stay protected. Stay productive. Let our experts handle your technology—so you can focus on growing your business.

Contact Us WhatsApp: +6013-3962201  Email: inquiry@ebs2u.com