Job Title	Technical Support Engineer
Position Level	Senior Executive
Job Specialization	IT/Computer - Hardware
Qualification	Bachelor's Degree/Post Graduate Diploma/Professional Degree
Employment Type	Full-Time
Responsibilities	Provide 1st-level technical support and functional assistance for end users' PC/Laptop and handheld devices via phone, email, remote tools, or in person. Troubleshoot and resolve hardware, software, network, and printer-related issues. Set up and configure desktops, laptops, mobile devices, and other peripherals. Monitor and maintain computer systems and networks. Basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired & wireless networking and firewall devices. Manage user accounts, permissions, and access control (e.g., Active Directory, email systems). Maintain IT asset inventory and ensure proper documentation. Coordinate with end users and vendors in IT system support and troubleshooting. Escalate complex issues to higher-level support or vendors as needed. Ensure IT support tasks are completed within SLAs and in accordance with company policies. Being able to provide 2nd/3rd-level technical support is an added advantage.
Job Location	Penang
Other Location	-
Years of Experience	2
Age Range of Candidate	-
Monthly Salary	-
Requirements	Proven experience (min 1-2 years) in IT industry, or a similar role. Able to work on flexible shifts including standby or night shifts. Willing to travel to sites for work. Possess Diploma/Degree in Computer Science/IT. Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts. Basic knowledge of IT infra-network, server. Good oral and written communication with high attention to detail. Strong dedication to excellent delivery and customer service. Positive attitude and Exceptional communication. A team player with a strong sense of responsibility and urgency of details Strong analytical thinking and problem-solving abilities.