Case Study 12: Cross-Border Transport of Industrial Roll Materials from Malaysia to Singapore

Client Industry: Manufacturing / Interior Supply
Route: Shah Alam → Singapore (Kaki Bukit Industrial Area)
Cargo: 3 large rolls of industrial-grade flexible sheet material (wrapped & palletized)
Service Provided: Careful cargo handling, short-haul cross-border delivery, customs documentation

Background

A Malaysian supplier of industrial roll goods needed to deliver rolls to a Singapore-based contractor for use in a commercial renovation project. The materials were sensitive to moisture and required careful forklift handling.

Challenges

• Material had to remain undamaged, wrinkle-free, and clean

• Needed fast next-day clearance & delivery

• Singapore customer required detailed customs invoice for GST claiming

• Unusual roll size required proper pallet and strapping solution

Our Solution

• Assisted with proper packaging—each roll was plastic-wrapped and end-taped

• Provided a custom-sized wooden pallet for even base support

• Carried out forklift handling with padded arms to avoid edge crush

• Completed invoice, packing list, and Form D preparation for next-day Woodlands checkpoint clearance

Result

All materials arrived on time and in perfect condition. The contractor was able to begin work immediately, and the supplier expressed full satisfaction with the handling care, border speed, and clear customs compliance.