Malaysia's social commerce sector is booming, with revenue hitting US 0 million in 2023 and projected to grow to US 6 million by 2028.
This growth is fueled by platforms like TikTok Shop and Facebook Marketplace, which have reshaped how consumers discover and engage with brands.
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Key Trends in Social Commerce
1. Social Media as a Discovery Tool
• 23.3% of Malaysian users leverage social media to discover new brands, making it a critical platform for product exposure.
• Users seek engaging content, including videos and campaigns from their favorite brands, to guide their purchasing decisions.
2. Rise of Influencer Marketing
• About 75% of Malaysian customers rely on influencers for product recommendations and information.
• Collaborations with influencers are proving essential for businesses to build trust, expand reach, and capture a loyal customer base.
3. Increasing Digital Marketing Spend
• In 2023, 32% of total digital marketing budgets were allocated to social media.
• This share is expected to increase further in 2025 as businesses recognize the ROI potential of social media campaigns.
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Recommendations for E-Commerce Sellers
1. Leverage Social Media Platforms
o Develop a strong presence on TikTok, Instagram, and Facebook, focusing on features like TikTok Shop and Stories.
o Use platform-specific tools (e.g., live selling on Facebook Marketplace or TikTok Live) to enhance consumer engagement.
2. Collaborate with Influencers
o Partner with local influencers who align with your brand values and target audience.
o Invest in long-term collaborations to build authenticity and deepen customer relationships.
3. Prioritize Video Content
o Create engaging short-form videos showcasing product use cases, customer testimonials, or "how-to" guides.
o Use trending audio and hashtags to maximize visibility on TikTok and Instagram Reels.
4. Adopt Data-Driven Marketing
o Use analytics to understand audience behavior and tailor campaigns to their preferences.
o Track the performance of influencer campaigns and refine strategies accordingly.
5. Enhance Customer Interaction
o Actively respond to comments and messages on social platforms to foster trust.
o Offer exclusive deals or giveaways to followers to encourage engagement.
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Challenges and Considerations
• Data Privacy Compliance: Ensure alignment with Malaysia's data protection laws.
• Content Overload: Stand out by offering unique and relevant content tailored to your audience.
社交电商：马来西亚产品发现的未来趋势
马来西亚的社交电商市场正在快速崛起，2023年收入已达 4亿美元，预计到 2028年 将增长至 9.76亿美元。TikTok Shop 和 Facebook Marketplace 等平台正在重塑消费者与品牌互动和发现的方式。
1. 社交媒体成为产品发现工具
- 23.3% 的马来西亚用户通过社交媒体发现新品牌，这使其成为品牌曝光的重要渠道。
- 用户倾向于通过视频和品牌活动等内容获取购买决策的指导。
- 约75% 的马来西亚消费者 依赖影响者的产品推荐和信息。
- 与影响者的合作对于企业建立信任、扩大影响力以及捕获忠实客户群体至关重要。
- 2023年，社交媒体占总数字营销预算的 32%。
- 随着企业认识到社交媒体活动的投资回报潜力，这一比例预计将在 2025年 进一步增加。
1. 利用社交媒体平台
- 在 TikTok、Instagram 和 Facebook 上建立强大的品牌存在，关注 TikTok Shop 和 Stories 等功能。
- 利用平台特定工具，例如 Facebook Marketplace 的直播销售或 TikTok Live，以提高消费者互动。
- 与符合品牌价值观和目标受众的本地影响者合作。
- 投资于长期合作关系，以建立品牌真实性并深化客户关系。
- 制作吸引人的短视频，例如：
- 展示产品使用场景
- 客户评价
- “使用教程”指南
- 使用流行音频和标签，在 TikTok 和 Instagram Reels 上最大化可见性。
- 使用分析工具了解受众行为，并根据其偏好量身定制营销活动。
- 跟踪影响者营销活动的表现，并相应优化策略。
- 积极回复社交平台上的评论和消息，以建立信任。
- 向关注者提供独家优惠或赠品，以鼓励互动。
1. 数据隐私合规
- 确保与马来西亚的数据保护法律（例如《2010年个人数据保护法》）保持一致。
- 通过提供独特且贴合受众需求的内容脱颖而出，例如文化相关的主题或有趣的产品应用。
社交电商是马来西亚电商市场的重要推动力，为品牌提供了独特的产品展示和消费者互动机会。通过与影响者合作、优化视频内容、利用平台功能以及采用数据驱动的策略，企业能够有效抓住这一趋势，并在竞争激烈的市场中脱颖而出。
US 13741 
GB 11479 
CA 9731 
AU 8884 
IE 5255 
BR 2805 
NZ 1452 
SG 1132 
