Job Title	Frontline Supervisor
Position Level	Non-Executive
Job Specialization	Customer Service
Qualification	Primary/Secondary School/SPM/"O" Level
Employment Type	Full-Time
Responsibilities	Supervise, coach and mentor frontline staff to maintain high performance and morale. Assign daily tasks and ensure proper staffing levels for operational efficiency. Conduct regular performance evaluations and provide constructive feedback. Lead by example to promote a customer-focused and professional work environment. Organize team meetings to communicate updates, targets and motivational messages. Ensure smooth dailty operations by monitoring staff performance and workflow. Handle scheduling, including managing shift rotations and approving time-off requests. Monitor inventory levels, ensuring supplies are adequate and replenished as needed. Enforce company policies, procedures and safety standards. Address escalated customer complaints or issues professionally and efficiently. Ensure all staff deliver exceptional customer service. Collect customer feedback and report insights to managemenet for continuous improvement. Implement strategies to improve customer satisfaction and loyalty. Quickly identify and resolve operational challenges or staff issues. Make informed decisions during high-pressure situations to minimize disruption. Communicate and escalate unresolved issues to upper management as needed.
Job Location	Sabah, Sarawak
Other Location	-
Years of Experience	1
Age Range of Candidate	20 - 30
Monthly Salary	1500 - 2500
Requirements	Strong leadership and motivational abilities. Excellent communication and interpersonal skills. Problem-solving and conflict resolution expertise. Proficiency in using operational and reporting tools (POS Systems, scheduling sotfware) Ability to multitask and handle stressful situations effectively. At least 1 year work experience.