Job Title	Service Advisor
Position Level	Fresh/Entry Level
Job Specialization	Engineering - Mechanical/Automotive
Qualification	Primary/Secondary School/SPM/"O" Level
Employment Type	Full-Time
Responsibilities	1. GREETING CUSTOMERS IN A COURTEOUS AND FRIENDLY MANNER WHEN THEY COME FOR SERVICING AND OTHERS REPAIR. DIRECTING THEM FOR SERVICE AND REPAIR TO AN AVAILABLE TECHNICIAN. 2. DISPLAYS EXTENSIVE KNOWLEDGE ABOUT PRODUCTS AND SERVICING OF LORRIES. INFORMING CUSRTOMERS ABOUT POTENTIAL COST SAVINGS AND WARRANTLY PROTECTIONS. 3. MAINTAIN GOOD RELATIONSHIPS WITH CUSTOMERS TO ENSURE REPEAT SERVISING AND REPAIRS OF VEHICLES.ABLE TO ADVISE CUSTOMERS QUERIES AND CONSULTING WITH TECHNICIANS WHEN NECESSARY. 4. CALL CUSTOMERS TO GET FEED BACK AFTER 3 DAYS OF SERVICE JOB DONE. FOR ANY DEFECTS FOUND, REQUIRED TO RECORD IN THE EXERCISE BOOK FOR REVIEW WITH WORK SHOP MANAGER. 5. PRIOR TO SERVICE AND REPAIR WORKS, PREPARE ESTIMATED QUOTATIONS AND GET APPROVAL FROM CUSTOMERS TO AVOID DISPUTES OF SERVICE AND REPAIR COST. 6. ENSURE CUSTOMER VEHICLE’S SERVICE AND REPAIR DONE ON TIME AS PER JOB ORDER. 7. FOLLOW UP AND LIAISE WITH WORKSHOP TECHNICIANS ON THE SERVICE AND REPAIR STATUS TO UPDATE CUSTOMERS. 8. ENSURE ALL JOB COMPLETED DONE AS PER JOB ORDER/CARD AND NOTIFY CUSTOMER OF THE AMOUNT TO BE PAID TO THE COMPANY AND WHEN THEIR VEHICLE IS READY TO BE PICKED UP. 9. OVERSEEING AND MANAGING THE SERVICE CENTRE’S SERVICING AND REPAIRING SCHEDULING EFFECTIVELY AND EFFICIENTLY. 10. OTHER DUTIES AS ASSIGNED BY YOUR IMMEDIATE SUPERIOR.
Job Location	Johor, Other
Other Location	Jalan Kempas Lama
Years of Experience	0
Age Range of Candidate	-
Monthly Salary	-
Requirements