Mastering Personal Data Protection Act 2010

Introduction

Understanding the Personal Data Protection Act 2010 (PDPA) is essential for businesses operating in Malaysia. The PDPA regulates the collection, use, disclosure, and protection of personal data, ensuring that individuals' privacy rights are safeguarded. Non-compliance with the PDPA can result in significant penalties and reputational damage.

This training program is designed to provide participants with a comprehensive understanding of the PDPA framework, including the latest amendments introduced in 2010. We will delve into the key principles, standards, and practical guidance needed to achieve and maintain compliance.

By participating in this training, you will be equipped with the knowledge and tools to ensure your organization is compliant with the PDPA, protecting both your business and customers' privacy.

Learning Outcomes

After completing the training, you should be able to:

• Create a new relationship with time and results
• Deliver a service experience that leaves a positive, lasting impression on the customer’s mind
• Develop strategies for dealing with difficult customers
• Have an in-depth understanding of your customers
• Use various customer service strategies to develop winning solutions for your customers

Key Content

• Comprehensive Overview of PDPA 2010
• Purpose and Scope of the Act
• Critical Terminology Unveiled
• Applicability and Exemptions
• The 2024 Amendments

• The Data Protection Principles
• Proactive Management of Data Breaches
• Risk Assessment and Mitigation
• Empowering Data Subjects

• Crafting a Data Protection Policy
• Key Elements of a Robust Policy
• Conducting Regular Compliance Audits
• Sustaining Continuous Improvement

Target Audience

Managers, Compliance Officers, HR Professionals, IT Personnel, and any staff involved in handling personal data.

Methodology

Lecture, Videos, Group Discussion, Games, Case Studies