Basic Email Writing for Communication

Introduction

This 2-day training is designed to give participants a compact view of effective email communication, its scope and importance in business, and the role of communication in establishing a favorable internal and external business environment. The focus is on business email writing. This course also develops an awareness of the importance of grammar, and written expression where the right choice of words, formal words and positive styles of writing works to your business advantage. This program is interactive, active-based, and interesting to enhance the teaching and learning outcomes.

Learning Outcomes / Benefits

• Write effective and concise emails that address professional issues.
• Proofread and edit copies of business correspondence.
• Use emails effectively and efficiently by adapting to individual styles.
• Develop inter and intra-business communication skills that contribute to effective and satisfying personal, social and professional relationships, and effective presentation skills.

Key Content

Pre-assessment

• Objective: To gauge the level of proficiency and application of email writing.

Module 1: Facing Today's Communication Challenges - Think Long Term

• Objective: Identifying, understanding and adapting to the 4 major styles of communication whilst applying them in business email writing skills.

Module 2: Writing for Business Email Audiences - Grammar Basics, Better & Right Choice of Words, Formal vs Informal Words

• Objective: Minimising mistakes by learning to edit words and sentences to match the intended message and to respond to clients' enquiries.

Module 3: Improving Email Writing Styles - How NLP Improves Your Drafting Skills

• Objective: Applying Neuro Linguistic Programming (NLP) to the 4 major styles of writing by mirroring and applying reverse psychology to your writing skills.

Module 4: Revising and Proofreading Business Email Writings - Image and Legal Implications

• Objective: Learning skills to edit through the elimination of wordiness, overcoming confused and misspelled words, and rephrasing sentences from passive to active.

Module 5: E-Mails - Why You Should Care?

• Objective: Effectively utilizing emails to address issues and create interest among the readers so as to respond accordingly.

Module 6: Routine Email Situations - Enquiry, Request, Invitation Emails

• Objective: Varying the appeal to recipients, through writing styles by wording letters and the right choice of words in an interesting yet productive manner.

Module 7: Persuasive Emails - Choices of Words and Structure of Sentences Matter

• Objective: Learning to write persuasive emails by applying NLP.

Module 8: Drafting & Responding to Complaint Emails - Turning Negative Messages into Positive Messages - Building Relationship

• Objective: Learning to identify negative words or phrases and rephrasing them positively either when receiving or sending.

Post Assessment

• Objective: To assess the level of understanding and applying of styles through the effective use of the English language in business email communication.