Managing and Leading the New Generation

Introduction

Businesses are facing multiple challenge and the world of work is undergoing rapid change. One of the rising key challenges faced by institutions, businesses and human capital industry is due to generational gap and the inability to identify key issues and the lack of framework to bridge the gap. Talents lost, performances missed, low retention and ineffective succession, all these caused by generational differences which are innate and inevitable. Businesses and industry players are springing to find solutions to learn, to communicate, to adapt with these new breed of young executives and future leaders, to maintain business market share and ensure business succession.

Are you experiencing challenges with the new generation, the GEN-Z where retaining them at your workplace becomes a problem and engaging them is also difficult and tedious. Have you ever wondered what happened to those good old days where a boss has the respect and admiration from the subordinates? And, have you experienced the increases in generational communication gap between your teams and organisational productivity is in jeopardy?

It may sound difficult but never impossible if you know how. The skills required to achieve success in leading and managing the new generation can be easily attained in this program where we will share proven frameworks and methodologies that are used by very successful organizations that have a large pool of new millennials. After all, the new generation will dominate most of the workforce; avoiding them will not be an option.

At the end of this session, participants are able to understand the multiple aspects that lays the key differences of each generation and sub-aspects such as characteristics, upbringing, education, social factors that shapes their mentality, attitude, and behaviour. With a better understanding of each generation, it gives a clearer picture of each of their strengths and weaknesses, participants will then be introduced to a simple communication model to bridge the communication gap and create a common ground to be on the same page with the younger generation. Then, participants will learn about the power of influence to unite and retain a younger workforce to attain organizational goals.

Learning Outcomes / Benefits

• Identify the behaviors and characteristics of a new millennial
• Identify the four (4) different communication styles using the VNCA method
• Develop a mentoring approach by using the 6 laws of influencing
• Design a creative working environment that enables the millennials to grow
• Provide freedom & flexibility methods to manage the new generation
• Utilize the sandwich approach in providing feedback

Key Content

Module 1 – Why the New Generation Behaves the Way They Do?

• Different generations & terminologies
• Why the urgent need to master the skills to manage the new millennials?
• Behaviors of the new generation and the generations before them
• Characteristics of the new millennials

Module 2 – Bridging the Communication Gap with Different Generations

• Problem solving and decision making personality test
• The visionary style of communicator
• The nurturer style of communicator
• The commander style of a communicator
• The analyzer style of a communicator

Module 3 – Leading & Managing the New Generation as a Mentor

• Difference between a mentor and a boss or instructor
• The 6 laws of influencing
• Law of liking
• Law of authority
• Law of consistency
• Law of reciprocal
• Law of scarcity
• Law of social proof

Module 4 – Leading and Managing the New Generation by Using Creativity, Freedom & Flexibility

• Creativity and the new generation
• Freedom and perception
• Flexibility
• Applying freedom & flexibility to different aspects of management

Module 5 – Leading & Managing the New Generation Through Brief Engagement

• Short & frequent
• Usage of board & post-it notes
• Standing to meet
• Info for all

Module 6 – Tips for Managing the New Generation

• Explain the importance of tasks & projects
• Clearly delineate expectations
• Provide employee feedback
• Embrace technological innovations
• Explain criticisms
• Consider flexible schedules
• Describe the limitations of multitasking
• Encourage collaborations

Target Audience

This program is suitable for supervisors, line leaders, team leaders, officers, executives and managers, project managers, strategy implementers and the top management of an organization.

Methodology

This stimulating program will maximize understanding and learning through interactive lectures, discussions, case studies, and practical activities.