Communication Skills: Enhancing Clarity, Connection, and Collaboration

Introduction

This 2-day in-person course equips participants with the skills and techniques to communicate effectively in diverse workplace situations. Participants will learn how to express ideas clearly, listen actively, adapt to different communication styles, and handle difficult conversations with professionalism. Practical exercises, role plays, and real-life case studies ensure immediate application to workplace scenarios, leading to improved collaboration, stronger relationships, and better overall performance.

Learning Outcomes / Benefits

By the end of this course, participants will be able to:

• Recognise their own communication style and adapt to different audiences
• Apply active listening techniques to build trust and understanding
• Structure messages logically for maximum clarity and impact
• Manage challenging conversations with confidence and empathy
• Improve collaboration through clear and respectful communication

Key Content

• Understanding the communications process
• Verbal, non-verbal, and written communication
• Common barriers to communication

• Identifying different communication styles
• Flexibility in tone, language, and approach
• Building rapport and trust quickly

• Difference between hearing and listening
• Techniques for showing understanding
• Clarifying and confirming messages

• Structuring information logically
• Choosing the right tone and words
• Avoiding jargon and ambiguity

• Strategies for conflict resolution
• Giving and receiving constructive feedback
• Staying composed under pressure

• Effective communication in meetings, presentations, and emails
• Cross-cultural and interdepartmental communication
• Creating a personal improvement plan

Target Audience

Employees, executives, and professionals at all levels who want to strengthen their communication abilities for more effective workplace interactions.

Methodology

• Communication Style Self-Assessments
• Role Plays and Practical Exercises
• Workplace Case Studies
• Group Discussions and Peer Feedback
• Action Planning Sessions