职位	IT SUPPORT
职位等级	行政人员
职业类型:	IT/电脑 - 网络/系统/数据库管理
学历	文凭/高级/研究生文凭
职业性质
职业说明	Resolve help desk issues including troubleshooting hardware and software issues. Develop and documents checklists as knowledge for stake holders reference. Recommend procedures and controls for problem prevention. Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. Ensure all the tickets are resolved and escalated based on the organization’s Service Level Agreement. Ensure that there is sufficient support to clients and provide friendly customer service to Tarmah group and subsidiaries. Ensure that the incident tickets are properly resolved with the root cause analysis and resolution(s). Any other tasks as assigned by the Manager.
工作地点	柔佛
其它工作地点	-
工作经验	0
年龄	-
月薪	-
技能要求	Possess at least a Diploma/ Advanced Diploma in Computer Science, Information Technology or relevant field. 3 years working experience in end user support environment would be an advantage. Able to provide Remote Desktop support and patch management. Experience in Operating systems (i.e. Windows), hardware and software configurations, Office365, desktop virtualization, remote desktop tools. Experience and knowledge in basic infrastructure would be an added advantage. Experience working with helpdesk ticketing system. Good knowledge in programming standards and software and database management, e.g. Web development tools and MS SQL database.