Case Study 16: Cross-Border Delivery of PVC Curtain Pallet from Klang to Singapore

Client Industry: Cold Storage & Cleanroom Solutions
Route: Klang (Selangor) → Singapore (Tuas Industrial Area)
Cargo: 1 pallet of PVC strip curtains (industrial-grade, rolled)
Service Provided: Palletized cargo handling, cross-border delivery, customs documentation

Background

A Malaysian manufacturer of PVC strip curtains was tasked with supplying a Singapore cold storage contractor. The curtains were intended for a cleanroom installation, requiring pristine condition upon arrival.

Challenges

• Material had to stay clean, flat, and free from warping

• Required strong packaging to support transit stacking

• Customer needed accurate HS code classification for smooth import clearance

Our Solution

• Ensured rolls were individually boxed and tightly shrink-wrapped

• Provided a heavy-duty wooden pallet to prevent bending and base sagging

• Prepared invoice, packing list, and Form D for Tuas clearance

• Assisted client in classifying under the correct HS code to avoid delays

• Completed delivery to Tuas warehouse within 48 hours of pickup

Result

The shipment arrived in clean, undamaged condition and was accepted immediately by the Singapore client. The manufacturer was pleased with the professional handling and smooth customs experience, leading to repeat orders the following month.