Case Study 1: Seamless Cross-Border Delivery for Precision Machinery

Client Industry: Precision Manufacturing
Route: Singapore to Johor, Malaysia
Service Provided: Full-scope cross-border transport, customs documentation, import clearance

Background

A Johor-based precision engineering firm had recently acquired a high-value CNC milling machine from a Singapore supplier. The machine, weighing over two tons and valued at more than SGD 300,000, had to be delivered within 48 hours to avoid disrupting their production schedule. Due to the complex nature of the equipment, any delays in customs clearance or mishandling during transport could result in costly downtime or damage.

Challenges

• Sensitive, heavy machinery requiring secure handling

• Urgent delivery with limited time window

• Complex documentation (invoice, COO, Form D, equipment classification)

• Coordination between multiple parties in Singapore and Malaysia

Our Solution

Our logistics team quickly evaluated the scope and assigned a dedicated project manager to oversee the operation. Within a few hours:

• We arranged for a suitable crane truck with shock-absorbing suspension for heavy equipment handling.

• Our documentation team liaised with both Singaporean and Malaysian customs officers to ensure the correct HS code and tax exemption classification under manufacturing equipment rules.

• We pre-cleared the documents before pickup, minimizing hold-ups at the checkpoint.

• Our on-site team in Johor coordinated the offloading and setup process directly with the client’s engineers.

Result

The delivery was completed safely and ahead of schedule, with the machine successfully installed and tested within 36 hours of pickup. Our client resumed operations without any production delays and expressed high satisfaction with our efficiency and professionalism. They have since entrusted us with two more high-value machinery transfers.