Online sellers in Malaysia, take note! Starting 24 June 2025, the Consumer Protection (Electronic Trade Transactions) Regulations 2024 will be officially enforced by the Ministry of Domestic Trade and Cost of Living (KPDN).
These new regulations aim to enhance transparency, improve consumer confidence, and hold both sellers and platform operators accountable in digital transactions.
If you sell products through any online marketplace like Shopee, Lazada, TikTok Shop, or your own website, these rules apply to you.
Here's a clear breakdown of what's new and what you need to do.
Key Requirements for E-Commerce Sellers in Malaysia
1. Seller Information Must Be Disclosed
You must clearly display your business or personal details on your store. This helps buyers know who they are dealing with and allows the government to track legitimate sellers.
You need to provide:
• Full name or company/business name
• NRIC number (for individuals) or SSM registration number (for businesses)
• Email address
• Phone number
• Business address
• Website (if you have one)
2. All Product Info Must Be in Malay
Bahasa Melayu is now the mandatory language for:
• Product titles
• Product descriptions
• Seller information
You can still include translations in English or Chinese as an extra, but Bahasa Melayu must come first.
3. Upload Valid Product Certifications (If Applicable)
Some types of products must meet Malaysian safety or health standards. If you sell these, you are required to upload the correct certification as proof. These documents will appear on your product page for buyers to see.
Examples of Required Certifications
Electronic Appliances - SIRIM-ST Certificate & Label
Mobile & Network Devices - SIRIM Certificate of Conformity (CoC)
Health Supplements & OTC - MAL Number (NPRA Product Registration)
Medical Devices - MDA Registration
Cosmetics & Skincare - NPRA Notification
Food Products - MESTI / HALAL / HACCP (where applicable)
Pesticides - Certificate of Registration (Department of Agriculture)
Pet Food - DVS Registration (Veterinary Services Department)
Motorcycle Helmets - SIRIM Certification
……………………………………………………………………………………………………….
All-in-One Digital Sdn Bhd Incorporation Package
What’s Included:
• Official Statutory Documents: Form S14, S15, S17, S58 & S236
• Bank Resolution + Certified True Copies (CTC) for account opening
• One-Year Secretarial Retainer Service to ensure compliance
• Tax Identification Number (TIN) Registration with LHDN
Register Your Sdn Bhd Digitally — No need to visit in person!
20256
2025624 **KPDN**2024
ShopeeLazadaTikTok Shop
1
- /
- SSM
Bahasa Melayu
All-in-One Sdn Bhd —
Sdn Bhd
S14S15S17S58 S236
+ CTC
LHDNTIN
US 14522 
GB 12338 
AU 10271 
CA 10077 
IE 5688 
NZ 4585 
BR 2898 
VN 1058 
