职位	Junior Support Consultant
职位等级	行政人员
职业类型:	技术及咨询服务
学历	学士学位/深造文凭/专业学位
职业性质
职业说明	Provide first-line support to clients via phone, email, and chat. Assist in troubleshooting and resolving software and system-related issues. Document and track support requests using the ticketing system. Collaborate with senior consultants and technical teams to escalate complex issues. Conduct initial analysis of client needs and recommend appropriate solutions. Prepare and maintain documentation, including FAQs and user guides. Participate in client training sessions and help prepare training materials. Stay updated on product features, updates, and industry best practices.
工作地点	吉隆坡
其它工作地点	-
工作经验	0
年龄	-
月薪	-
技能要求	Bachelor’s degree in Information Technology, Computer Science, or a related field. Basic understanding of software applications and troubleshooting methodologies. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Eagerness to learn and develop technical skills. Experience in customer service or technical support roles is a plus.