We provide professional embroidery services for apparels, caps, bags, and premium gift items. Using high-quality threads and modern multi-head embroidery machines, we deliver precise, durable, and visually striking embroidery suitable for uniforms, corporate wear, events, and custom branding.
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Embroidery • Apparel • Premium Gift Souvenirs
Click these links below:
Telegram : https://t.me/twlembroidery
Facebook : https://www.facebook.com/TWLEmbroidery
WhatsApp us directly for quick enquiries
WhatsApp us directly for quick enquiries
You may choose:
- Items from www.twl.com.my.
- Your own supplied items.
Please provide:
- Quantity
- Size
- Color
2) Submit Your Artwork
To ensure the best embroidery quality, final artwork must be converted into outline/vector format.
Recommended Formats (Best Results):
- Adobe Illustrator (AI)
- Adobe Photoshop (PSD)
- Adobe Acrobat (PDF)
Acceptable Formats (High Resolution):
- JPG / JPEG / PNG / EPS
Name Lists:
- Microsoft Word or Microsoft Excel
* All client-submitted vector designs will be digitized into embroidery stitch files to create clean, detailed, and professional embroidery effects.
PROCESS REFERENCES:
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3) Logo Placement (References Only)
* For References Only!
Logo placement and size are adjustable and must remain within the safe embroidery zone.
SIZE REFERENCES:
CAPS :
Front: Max 12cm (W) × 6cm (H)
Back: Max 8cm (W) × 4cm (H)
Side: Max 6cm (W) × 3cm (H)
Under Brim / Visor (Iron-On Badge / Patch): Max 13cm (W) × 6cm (H)
HATS :
Beanie Hat: 13cm (W) × 4cm (H)
Fisherman Hat: 13cm (W) × 6cm (H)
T-SHIRTS :
Front Left Chest: Max 11cm (W) × 13cm (H)
Front Options (Reference): Center / Bottom
Collar: Max 5cm (W)
Back: Max 30cm (W) × 20cm (H)
SLEEVES :
- Custom Made (Short / Long Sleeve): 13cm (W) × 6cm (H)
- Polo Ready Made: 9cm (W) × 4cm (H)
- F1 Ready Made: 5cm (W) × 3cm (H)
BAGS :
Bag: Max 15cm (W) × 10cm (H)
4) Embroidery Thread Colors
Choose from our full range of embroidery thread colors:
https://www.twlapparel.com/showproducts/productid/4496706/cid/468309/embroidery-threads-colors-selection/
5) Embroidery Font Styles
Select from our available embroidery font styles:
https://www.twlapparel.com/showproducts/productid/4496705/cid/468309/embroidery-font-style-selection/
6) Embroidery Options
* Note : The stitch type depends on logo design, colors, and fabric type.
Available Options:
- Normal Embroidery (Satin, Tatami, Running Stitch)
- 3D Foam Embroidery
- 3D Puff Heat-Embroidery Patches (Applique)
- Iron-On Badges
- Vinyl Sticker Embroidery
7) Pricing Information
Pricing is based on:
- Item Type (Custom Made / Ready Made)
- Quantity & Size
- Fabric Type
- Logo Size, Stitch Count & Complexity
- Number of Colors
- Stitch Effect (Normal / Special Thread)
Additional Considerations:
- Block (Digitizing) Fee
- Sample Fee
- Packaging Fee
- Courier Fee
No MOQ (Minimum Order Quantity)
However, although we don't have MOQ, a minimum total charge still applies. For example, for 1 piece embroidery, the minimum total charge is RM150 per round. This is due to the use of a multi-head embroidery machine where only 1 head operates during single-logo production.
Minimum Charges Include:
- Block Digitizing
- Sample Test
- Sample Viewing & Confirmation
- Up to only 3 times of free editing before mass production.
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8) Frequently Asked Questions (FAQ)
Q1: What is the minimum order quantity (MOQ)?
A1: The minimum order quantity is 10 pieces per order.
Q2: What type of materials do you have for both Snapback and Baseball Caps?
A2: We have cotton wool material for both caps. Additionally, we have 100% Premium Cotton Baseball Caps available.
Q3: What logo finishing options are available for caps? Is embroidery the only option?
A3: Embroidery is the most commonly used finishing. Options include:
- Normal Embroidery
- 3D Embroidery
- Heat Press / Heat Transfer
- Silk Screen Printing
- Sublimation
Q4: How long and how many days does it take to complete the minimum order?
A4: Around 1 - 2 weeks, depending on design complexity and quantity.
Q5: How should I submit my logo design and what format would you accept?
A5: You can submit your logo in AI (Adobe Illustrator) format and send it via Email.
Q6: Is full payment required before production starts?
A6: A 50% deposit is required to confirm the order. The remaining 50% balance is payable upon delivery.
Q7: Do you provide a sample before proceeding with the actual order for mass production?
A7: Yes. We will provide you a sample after your 50% deposit has been cleared.
Q8: For urgent orders, how fast can production be completed?
A8: Urgent orders can be completed in as fast as 1 working day, depending on quantity and design.
Q9: Why is there a sample fee (block / digitizing charge)? Is it refundable?
A9: The sample (block) fee covers digitizing and setup costs. This fee can be rebated as a deposit after order confirmation, provided there are no design changes. The minimum charge is at least RM150.
Q10: What kind of material is used for samples? Can I provide my own sample item?
A10: Samples are normally produced using standard fabric. And yes, you may provide your own sample item. We will use it as a reference to ensure accurate and high-quality results.
Q11: What is the delivery lead time?
A11: Around 1 week, depending on location and order volume.
Q12: What are the delivery terms?
A12: We recommend self pick-up. Courier delivery can be arranged upon request.
Q13: Can I provide my own clothing / caps for embroidery?
A13: Yes. Customers may supply their own items for embroidery.
Q14: How many times can I change my logo?
A14: Logo can only change for one (1) time with a single quotation.
Q15: Are there any additional charges for sizes above 3XL?
A15: Yes. Sizes XS – 2XL are charged at normal rates. However, 3XL and above will have additional charges based on the selected design and size you choose.
Q16: Why do the colors look different from the photos shown?
A16: Actual colors may vary from the colors shown on your screen. Products may have color tolerances batch by batch due to the standard color dye process.
Q17: How many times can I change the design?
A17: Only one (1) time. For the second time and onwards, you will be charged RM10 per change each time.
Q18: Why does the finished product look slightly different from the reference image?
A18: The outlook can be affected by the thread, machine setting, and the quality of the cotton material you choose. These factors are normal in embroidery production.
Q19: Why do the colors look different from the pictures and artwork you provided to me?
A19: Actual colors may vary +-10% from the colors shown on your screen.
9) Order Confirmation & Payment
- For general orders, we accept either online payment transfer or cash payment at our shop.
- 50% deposit required to confirm order (receipt required).
* Custom Bulk Orders (MOQ 20pcs)
- Sample preview provided after deposit.
- Production begins only after customer approval.
- Sample embroidery is done on fabric for preview and can be edited without damaging the item.
- Once approved, full production proceeds immediately.
