How To Give Effective Feedback

As the group principal of the Firm, my role goes beyond overseeing daily tasks. I am responsible for guiding and developing our fellow colleagues to achieve their fullest potential.

One of the most crucial aspects of this process is providing #constructivefeedback. Feedback serves as a valuable tool for growth, and to ensure its effectiveness, the BIC (Behavior, Impact, Change) method can be employed.

BIC Tools

The BIC framework allows me to deliver feedback in a clear, objective, and constructive manner. By focusing on behavior, impact, and change, we create an environment that promotes continuous improvement and open communication.

Let's explore this approach using a hypothetical scenario:

Imagine a situation where a colleague, John, consistently misses assignment deadlines. Instead of resorting to criticism, the BIC method enables me to provide feedback that facilitates positive change.

Here's how BIC can be applied:

1️⃣ Behavior: Begin by identifying the specific behavior we observed. For example, ''John, I've noticed that you have missed three assignment deadlines in the past month.''

Be a factual statement instead of an opinion statement

2️⃣ Impact: Explain the impact of the behavior on the team or assignment. For instance, ''This delay has caused setbacks in the overall assignment timeline and put additional pressure on your colleagues.''

3️⃣ Change: Suggest the desired change and provide support. ''To ensure smooth workflow and timely delivery, it would be beneficial if you could prioritize and manage your time more effectively. I can offer assistance in setting realistic deadlines and exploring time management techniques.''

Benefits of BIC tools

By utilizing the BIC method, we can shift the focus from blame to improvement, encouraging open dialogue and professional development. It fosters a sense of ownership and responsibility within fellow colleagues, empowering them to make positive changes in their work habits.

Remember, the key to effective feedback lies in providing clear, specific, and actionable insights. The BIC method equips managers with a structured approach to nurture growth and development within their teams.

By implementing this tool, we create an environment that fosters continuous learning, collaboration, and overall success.

Source

Authored by Mr Koh Teck Peng, the Group Principal of the Firm, in his personal LinkedIn https://bit.ly/3p2vNWJ

#leadership #feedbackculture #professionalgrowth #KTP #auditfirm #auditor #growthmindset #growth

Visit Us

• Wisma KTP, 53 Jalan Molek 1/8, Taman Molek, 81100 Johor Bahru

• Wisma THK, 41, Jalan Molek 1/8, Taman Molek, 81100 Johor Bahru