Dynamic Top Team Integration

Introduction

Nothing can destroy productivity faster than conflict in the workplace. Whether it is subtle, just beneath the surface or becomes emotional encounters, conflict can paralyze your group, department, or the entire organization.

Using proven principles, this program leverages on the best approaches for effectively dealing with conflict, so that you can resolve issues while maintaining productive relationships. These workplace conflict techniques and tools will help bring important issues to light, open the lines of communication and strengthen relationships.

Unmanaged conflict in the workplace can lead to reduced levels of teamwork and cooperation, diminished employee commitment and lower levels of quality and productivity and hence impact and affect work culture negatively.

Conflict Management can be exciting and rewarding. It can be a chance to get to the heart of a problem, rather than only focusing on the surface or obvious issues. Most conflicts have core causes and once those are addressed, conflict management becomes an option to choose rather than run away from.

Learning Outcomes / Benefits

• Understand the nature and sources of conflict and how to deal with them appropriately
• Apply principles and practices of sound conflict resolution principles
• Diagnose your conflict solving style
• Use and leverage conversations as a means to turn conflict into positive and productive energy
• Encourage collaborative problem solving and gain consensus on key matters
• Manage conflict in your team effectively
• Use a systematic methodology to manage conflict
• Develop your confidence to handle difficult people and tricky conversations
• Learn practical tools that you can use in real-life situations
• Apply the proven 7-step formula for resolving conflict
• Use critique in a way that is specific, non-accusatory and constructive in diffusing and redirecting conflict

Key Content

Module 1: Conflict, Conversations And Constraints That Impede High Performance Teams

• The purpose and nature of conflict
• Positive conflict versus negative conflict
• What conflict is and conflict is not
• Business health check
• Leadership & conflict | Assessment - individual
• HOTS Conflict Management Framework - 7 conflict styles in the workplace
• Case study of conflict based on HOTS Conflict Resolution Framework
• The role of critique in conflict resolution
• Introducing Genos / LDC (Lead, Develop, Care) Model to open up new perspectives to leading and managing

Module 2: S.O.A.R & C.H.I.P.S Current Scenario Scanning

• SOAR: Scenarios, Opportunities, Aspirations & Results Desired
• CHIPS: Challenges, Headaches, Irritations, Problems, Struggles
• What are the core issues and implications - What if, Why not, How Might We
• Introducing the role of critique as a tool for conflict resolution, progress & growth

Module 3: Benchmarking Best Team Operating Principles / Practices

• Communication and facing up
• Mutual support & trust
• Team decision making
• Initiative to change versus traditions, precedents & past practice
• Customer focus

Module 4: Identifying Current Operating Principles

• Communication and facing up, mutual support & trust, team decision making, initiative to change, customer focus
• Identify actual practice
• Examples, issues and implications, parties involved
• Intervention to opening up members and conflict resolution
• Identifying limiting and paralyzing beliefs
• Empowering beliefs to practice and reinforce in optimizing conflict situations
• Critiques and checkpoints
• Facing up, catalytic intervention, confrontational intervention and acceptant intervention
• Win-win creative solutions and commitments for change and progress

Module 5: Trustbuilding - All To One Critique & Feedback For Progress

• All to one dynamic feedback
• Strengths
• Improvement expectations of each other
• Clarifying the expectations
• Commitments to change and buddy system to reinforce