Communication In Fostering Team Dynamics

Introduction

Learning Objectives

• To help foster strategic alliances for new hires across the organization, particularly within their cohorts;
• Strengthen mental resilience and perseverance in facing challenges;
• Improve problem solving, creativity and communication in achieving common goals;
• To communicate ideas as a group eloquently and cohesively, embracing diversity in communicatoon styles and demonstrating inclusiveness
• Express themselves clearly and articulate their ideas well, in preparation for university entrance interviews;
• Inspire the spirit of innovation, willingness to try new things and pro-actively pursue goals;
• Demonstrate the ability to think creatively and independently.

Key Contents

Module 1: Fostering Strategic Alliances through Influential Communication?

• Establish a specific 'DIRECTION' or 'PURPOSE' when communicating with others
• Manage the 'PERCEPTIONS' and 'ASSUMPTIONS' made during communication
• Practice 'ACTIVE' listening towards effective communication

Module 2: The '4R' Principle towards Resilient Communication

• RECEIVE a person without negative pre-judgment
  • What you think, is what you get
  • Who you are, is who you attract
• Build RAPPORT timely
  • Create an opened communication platform
• Listen and understand, to REFRAME your thoughts
  • Listen to understand, then to be understood
• REINFORCE the right actions
  • Strengthen mental resilience

Module 3: Assertive Communication during Brainstorming and Problem Solving

• Demonstrate the positive attitude when facing problems at the workplace
  • Set the mindset of 'this problem, could be a good problem'
  • Set the belief of 'workplace problem is an opportunity for continuos improvement'
  • Set the work practice of 'no F.E.A.R to voice out problem and possible solution
  • Set the value of 'collective problem solving and decision making'
  • Set the culture of 'fact-based problem solving and decision making'
• The fundamentals of emotional intelligence in handling problem
  • Determine your workplace problem management style
  • The THREE (3) scenarios in workplace problem management
    • Lose-Lose
    • Win-Lose
    • Win-Win

Module 4: The Effective Communication Method

• Effective 'VERBAL' communication
  • Select the best choice of words
  • Structure your sentence accordingly
  • Deliver a concise message with high confidence
• Assertive and confident 'NON-VERBAL' communication
  • Reduce communication gap through confident body language
    • Manage your facial expression
    • Communicate with good eye-contact
    • Manage your hand gesture
    • Be sensitive with your standing or sitting position
• Project an assertive and confident tone of voice

Module 5: Effective Communication Strategies (during small and big group discussion / brainstorming)

• Set the right MATCHING when communicating creative ideas with another party
• Create the right PACE when communicating new ideas with another party 
• LEAD another party towards the desired results via proactive spirit to innovation, willingness to try new things to pursue goals.
• Provide feedback using the 'Sandwich Approach'
  • Emphasize positive feedback
  • Highlight areas for improvement
  • Propose positive and innovative suggestions and / or actions
• Establish mutual understanding