职位	Helpdesk Support Specialist
职位等级	高级行政人员
职业类型:	技术及咨询服务
学历	文凭/高级/研究生文凭
职业性质
职业说明	We are looking for a proactive and detail-oriented Helpdesk Support Specialist to join our dynamic team. This role blends technical expertise with strong communication skills to support users in resolving application-related issues, especially in business and HR-related systems. - Provide second-level technical support to internal and external users. - Troubleshoot and resolve issues related to business and HR applications. - Continue with assigned task deliveries and provide support aligned with project/customer needs. - Escalate complex or unresolved issues to relevant teams and follow up promptly. - Manage, track, and prioritize multiple support tickets efficiently. - Maintain clear and organized documentation of technical issues, resolutions, and procedures. - Assist in testing and deployment of application updates or patches. - Support system onboarding for new users and conduct training as required. - Collaborate with internal teams and external technical partners to resolve support cases
工作地点	森美兰
其它工作地点	-
工作经验	2
年龄	-
月薪	-
技能要求	- 1–3 years of experience in Helpdesk / Technical Support or related roles. - Basic knowledge of Accounting or HR systems is an added advantage. - Familiarity with MS-SQL Server, ASP.net, or Java is a plus. - Experience with any HRMS or business applications is a strong bonus. - Strong analytical and problem-solving skills. - Excellent interpersonal and communication skills (verbal and written in English). - Comfortable working in a cross-cultural environment. - Strong attention to detail and time management abilities. - Able to perform tasks independently with minimal supervision.