职位	PROJECT MANAGER
职位等级	经理
职业类型:	制造/生产经营
学历	学士学位/深造文凭/专业学位
职业性质
职业说明
工作地点	柔佛
其它工作地点	-
工作经验	0
年龄	-
月薪	-
技能要求	Scope CSS : Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution, resolve issues that come up (e.g. delivery) Set a clear mission and deploy strategies focused towards that mission, collaborate with other departments to create coordinated plans for business growth Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain an orderly workflow according to priorities Evaluate and report on KPIs Train and guide employees