Warranty Coverage & Policy
At MalRay, we are committed to delivering reliable radiation protection products backed by transparent warranty support for your peace of mind.
Apron Warranty
All MalRay radiation protection aprons are covered by a 24-month (2-year) limited carry-in warranty against manufacturing defects in core materials and workmanship, effective from the date of delivery (DO), unless otherwise specified in the quotation.
Non-Apron Products
Accessories and other non-apron items are covered by a 12-month (1-year) limited carry-in warranty, also starting from the date of delivery (DO), unless otherwise stated.
Disposable Products
Disposable items are not covered under warranty once sold.
What Is Covered
- Manufacturing defects in materials and workmanship
- Structural integrity of apron core protection layers
- Product performance under normal usage conditions
Important Notes
- Warranty terms may vary if otherwise specified in the official quotation.
- This is a carry-in warranty, meaning products must be returned to an authorized service point for inspection and service.
- For extended protection, customers are encouraged to participate in our Annual Protective Apron Quality Assurance Program (AQAP).
Frequently Asked Questions (FAQ)
Warranty & Coverage
Q1: When does the warranty start?
A: The warranty begins from the date of delivery (DO) stated in your purchase documentation.
Q2: What does “carry-in warranty” mean?
A: Carry-in warranty means the customer is responsible for sending or bringing the product to the designated service center for inspection and repair.
Q3: Are all parts of the apron covered?
A: The warranty primarily covers the core protective materials. External components such as fabric and accessories are subject to wear and tear and are not covered.
Q4: Are accessories included in the same warranty period?
A: No. Non-apron items typically come with a 12-month warranty, unless otherwise stated.
Q5: What voids the warranty?
A: The warranty may be voided if damage is caused by:
- Misuse or improper handling
- Incorrect storage
- Unauthorized modifications or repairs
Q6: Can warranty terms differ?
A: Yes. Specific projects or orders may have customized warranty terms as stated in the quotation.
