Case Study 8: Cross-Border Delivery of Breast Pump Sets to Singapore Retailer

Client Industry: Maternity & Baby Products
Route: Selangor, Malaysia → Jurong East, Singapore
Service Provided: Cross-border transport, HS code classification, semi-medical electronics handling, documentation support

Background

A Malaysian baby care distributor based in Selangor had recently secured a bulk order from a Singaporean maternity store located in Jurong East. The order included high-end breast pumps and complete accessory sets—items that are lightweight but delicate, involving electronics and small detachable parts. Since this was the client’s first large export shipment, they needed end-to-end support to ensure smooth delivery, particularly with customs documentation and HS code classification.

Challenges

• Fragile electronic components requiring careful handling

• Multiple SKUs with accessories that needed itemized declaration

• Classification under semi-medical devices, raising customs compliance concerns

• Retail client requested fast and trackable delivery before their weekend promotion

Our Solution

Our team provided a one-stop logistics plan. We:

• Classified the cargo under the correct HS code for electronic nursing products

• Guided the client through preparing accurate packing lists and product descriptions

• Advised them on labeling requirements and ensured the sets were consolidated securely

• Used foam padding and reinforced boxes to protect motor units and valves

• Submitted required documents (invoice, COO, Form D) for Singapore import

• Provided live cargo tracking with estimated customs clearance time

The shipment was sent via our daily Selangor–Singapore route and reached Jurong East within 48 hours.

Result

All 300 units arrived intact, clearly labeled, and on time for the store’s weekend sales event. The Singapore client was impressed by the speed and care taken in transport, and the Malaysian distributor has since added weekly shipments to support growing demand. This project further positioned us as a trusted logistics partner in the maternity and health electronics sector.