Have The Right Frequency - Mindset & Attitude Check
Course Duration: 2 Days
Introduction
Performance of individuals are at most times linked to attitude, address the attitude and you will address the issues. This program is designed to explore the change in mindset, attitude and how we choose to align to improve situations in the workplace.
Course Objectives
Upon completion of this program, participants should be able to:
Understand and manage performance
Learn a model performance improvement for maximum effectiveness
Use the tools and techniques for more effciency
Plan and prepare for success
Develop a plan for successful plan
Key Content
Module 1: Understanding the Mindset & Attitude Needed
The mindset and attitude of a service professional
The affirmation of why communication is important
Module 2: The Mindset & Attitude Guru
The 4 levels of great mindset
The 10 rules of great attitude
The guru @ work
Module 3: The Acceptance of Greatness (Emotional Journey)
Do you want to be a number or the leader of the pack
Journey of 1000 miles
The commitment walk
Module 4: The Positive Way (Focus on Attitude Change)
The right attitude - why we care
Change from within
The true way to freedom and acceptance
Module 5: A Reflection of Service (Focus on Evaluation)
Feedback & review system
The 3 dynamics of self reflection
Moving forward and goal setting for success
Module 6: The B.R.A.V.E Values Revisited
Linking values for positive approach
Tuning and matching mindset and attitude of a great communicator
MY 1411 
US 1287 
AP 279 
CN 230 
AU 80 
GB 67 
IE 56 
CA 52 
