Impactful Communication Workshop

Introduction

Course Objective

• Capitalize on personal style for more effective communication
• Rephrase blunt language to achieve results without offending anyone
• List strategies for dealing with difficult behaviors
• Demonstrate how to deliver constructive feedback and how to disagree politely
• Develop an action plan to improve communication skills

Key Content

Module 1: Introduction to Positive Communication

• What is positive communication?
• A business communication model
• Encoder/ decoder responsibilities
• Barriers to communication
• Strategies for overcoming barriers
• Verbal vs non-verbal communication

Module 2: Interpersonal Skills

• How to hold a difficult conversation
• Provide feedback that has an impact
• Receive feedback with grace and dignity
• Improving employee performance
• Overcome fear of confrontation and necessary conflict
• Communication success tips: interpersonal communication dynamics
• How to demonstrate respect at work
• Politics at work
• The benefits of assertiveness

Module 3: Communicating with Different Generations and Different Culture

• How to hold a difficult conversation
• Provide feedback that has an impact
• Receive feedback with grace and dignity
• How to demonstrate respect at work

Module 4: Fundamental Techniques in Handling People Especially Subordinates and Colleagues

• Don't criticize, condemn or complain
• Give honest and sincere appreciation
• Communicating with subordinates
• Communicating with colleagues
• Handling generation gaps

Module 5: Seek to Understand, then to be Understood

• Different types of listening
• Emphatic listening
• Positive problem solving

Module 6: Ways to Win People to Your Way of Thinking

• Trust
• The onl way to get the best of an argument is to avoid it 
• Show respect for the other person's opinion
• If you are wrong, admit it quickly and emphatically
• Let the other person feel the idea is his or hers
• Try honestly to see things from other person's point of view
• Be sympathetic with other person's ideas and desires

Methodology

Target Audience