Effective Performance Planning (Setting KPI & Competencies)

Introduction

Performance Planning is the first stage of the Performance Management Cycle and doing it right can impact the effectiveness of the other stages.

This course will equip participants with the knowledge and skills to set the two elements in Performance Planning correctly – KPI and Competencies.

Learning Outcomes / Benefits

• Explain the fundamentals of Performance Management
• Develop SMART Key Performance Indicators
• Identify observable behaviours of competencies for objective appraisal

Key Content

Module 1: Introduction to Performance Management System

• Definition of Performance Management System
• Importance of Performance Management System
• Elements that Make or Break the Performance Management System
• The 4 Stages of Performance Management System
• Timeline of Performance Management System

Module 2: The Performance Planning Stage

• The 2 Performance Factors - KPI vs Competencies
• Characteristics of KPIs and Competencies

Module 3: Performance Planning – Setting KPIs

• 3 Levels of KPI Planning
• The Balanced Scorecard Perspective (BSC)
• Writing Good KPI using SMART:
  • Specific
  • Measurable
  • Achievable
  • Relevant
  • Time Bound
• Good vs Bad KPIs – Let’s Discuss
• Components of KPI
• The Cascading Effect – Ensuring Alignment
• Homework: Drafting your own KPIs

Day 2: Recap & Continuation

• Recap of Day 1
• Presentation & Discussion on Homework: Draft KPIs
• Monitoring Mechanism – what is it and why is it important?
• Exercise: Planning Monitoring Mechanism for my KPIs

Module 4: Managing Competencies – Planning & Communicating It

• What are Competencies?
• Clusters of Competencies
• Exercise: Identifying competencies for job roles using the Competencies Dictionaries
• Identifying Behavioural Indicators of Competencies
• Presentation of Competencies & their Behavioural Indicators
• Case Studies: Rating Competencies Objectively
• Best Practices in Communicating & Monitoring Competencies

Closing

• My 3 Commitments – Post Training Action Plan

Target Audience

Appraisers who are keen to learn how to set good KPIs and objectively appraise their employee’s competency levels. Also suitable for HR personnel in charge of Performance Management System.

Methodology

The course will be conducted in an interactive learning mode in order to encourage active learning among the participants. Methods of training include group discussions, slide presentations, role play, assessments, games, and opportunities for self-reflection and action planning.