Course Content

19/3/2025
Module 1:
Introduction & Quality Management Principles

•ISO 9001:2015 Overview: Focus on customer satisfaction and continuous improvement.
•CIS 21:2018 Overview: Key standards for ready-mixed concrete.
•Integration: How both standards complement each other in concrete production.
•Customer Focus: Meeting customer needs and quality requirements.

Module 2:
Organizational Context & Process Approach

1.Internal & External Factors: Impact on quality management.
2.Stakeholder Analysis: Identifying key stakeholders in concrete production.
3.Process Mapping: Linking concrete production steps to both standards.

Module 3:
Planning & Risk Management, R&R (Roles and Responsibilities)

•Planning QMS: Aligning business objectives with both standards.
•Risk Management: Identifying and mitigating risks in production.
•Risk Controls: Implementing measures for consistent quality.
•Resources Needed: Personnel, equipment, and training.
•Documentation: Managing records and procedures for compliance.

20/3/2025
Module 4:
Operational Controls

•Production & Delivery: Ensuring processes meet standards.
•Quality Checks: Monitoring key production parameters.
•Monitoring & Audits: Tracking quality and compliance.
•Management Reviews: Continuous improvement and feedback.

Module 5:
Specific Requirements of CIS 21:2018

•Materials & Testing: Ensuring material quality and testing.
•Production Standards: Meeting delivery and production criteria