Please login to use this feature. You can use this feature to add the product to your favourite list.
Close
You have added this product to your favorite list. Check My Favourite
Close
You have removed this product from your favourite list.
Close
Please login to use this feature. You can use this feature to add the company to your favourites list.
Close
This company has been added successfully. Check My Favourite
Close
This company has been removed from your favourite list.
Close
Please login to use this feature. You can use this feature to add the company to your inquiry cart.
Close
This company has been added to your inquiry cart.
Close
This company has been removed from your inquiry cart.
Close
This product has been added to your inquiry cart.
Close
This product has been removed from your inquiry cart.
Close
Maximum number of Product/Company has been reached in inquiry cart.
Close
Iconic Training Solutions Sdn Bhd
Iconic Training Solutions Sdn Bhd 1217801-A
Business
Hours
Monday - Friday 8:30 AM - 6:00 PM
Saturday - Sunday Closed
We′re closed on Public Holiday
Get the latest
Iconic Training Solutions Sdn Bhd
App for iOS and Android
Open Closed
Featured Merchant
+60123980802
Social Media Link
  • facebook
  • wordpress

05-Dec-2019

EFFECTIVE CONFLICT MANAGEMENT SKILLS

Duration: 2 Days
Time: 9.00am - 5.00pm

Introduction

Conflict is a defensive mechanism of human behavior at work; it displays itself under different situations and circumstances in every work environment. As such, conflict resolution is becoming a critical area of concern in every supervisor and managerial development. Conflict is inevitable. It leads to anger, grudges, hurt and blame. In fact most conflicts can be resolved easily with less tension, anxiety and fear than you ever thought possible. Most importantly it can be done in a way that actually benefits all concerned.

When conflicts are not managed effectively, it may turn out to be cancerous to team morale and work relationship in the company. A proper Management Process Control (MPC) is needed for Managers and Supervisors to be effective in counselling and conflict resolution that may threaten any work environment. Managers and supervisors need proper counseling techniques and conflict management methodologies as a critical part of their managerial development training.

This intensive, hands-on, activity driven program teaches skills that focus on dealing with difficult conversations from colleagues and customers alike. By providing you with a rigorous training environment, your active participant will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challening conversations every time.

Benefits

Upon completion of this programme, the participants will be able to:
  • Handle conflicts in a responsible manner
  • Improve inter-personal relationship with people
  • Maintain a positive work environment
  • Solve problems amicably
  • Understand and employ the communication process effectively

Key Content

Module 1: Causes of Conflict and How to Manage Them

  • The causes of conflict - recognize and pre-empt them
  • The assertive leader - managing situations confidently
  • Strategies for managing difficult conversation
  • Using the ACAS model and the ACAS template
  • Understand and use the 3 step conflict resolution model

Module 2: Communication

  • Constructive feedback - what is it?
  • Deliver constructive feedback that brings above positive behavior change
  • Listening
  • Questioning correctly

Module 3: Profiles and Behavior

  • Analyzing your conflict resolution profile and behavioral style
  • Recognizing classic profiles of difficult people and how to manage them
  • 7 priciples of difficult conversation
  • Deciding when to take the most appropriate action
  • Role play - ''Managing the difficult conversation''

Module 4: Essential Strategies for Dealing with Difficult Employees

  • 6 specific steps to turn difficult relationships into positive ones
  • 5 strategies for bringing the best in difficult employees
  • How to build positive bridges with all people
  • Having respectful and direct conversations with difficult employees
  • Ways to respond to and help difficult employees

Module 5: Performance Issues

  • Managing poor performance issues
  • Tachling attitude and behavior issues
  • Communicating with unresponsive individuals
  • Handling hostile and aggressive situations
  • Role play - ''Dealing with aggressive employee''

Module 6: Coaching for Performance

  • Coaching employees back into performance using the GROW model
  • Coaching using the FUEL model
  • SMART goals for corrective action

Module 7: All About You

  • How each of us falls into one of 4 major behavioral type
  • Create a positive workplace
  • Engaging your employees



Send your message to Iconic Training Solutions Sdn Bhd
Thank you for your inquiry!
Our Customer Support will be in touch with you shortly.
Your Name *
Your Company Name
Your Email *
Your Contact Number *
Subject *
Message *
Captcha *
Main Office

Iconic Training Solutions Sdn Bhd (1217801-A)
S1-30-12, Dsara Sentral, Jalan Welfare, Sungai Buloh, 40160, Shah Alam, Selangor, Malaysia.

Tel:

Email:
Website: http://www.iconictraining.com.my
Website: https://iconictraining.newpages.com.my/
Website: http://iconictraining.n.my/

1
Hello! Thanks for visiting my site. Please press Start button to Contact with Admin :)

Start

Browse by : Home - Classifieds - Companies - Location - Tags - Products - News & Promotion - Job Vacancy - Mobile Website - Google - SEO Results

All Shop List from NEWSTORE in Malaysia

  • FR 367
  • MY 264
  • CN 202
  • US 119
  • RU 42
  • SG 13
  • IE 12
  • IT 7
People Online
Brochure
Download
Our PackageContact Us