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Iconic Training Solutions Sdn Bhd
Iconic Training Solutions Sdn Bhd 1217801-A
Business
Hours
Monday - Friday 8:30 AM - 6:00 PM
Saturday - Sunday Closed
We′re closed on Public Holiday
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28-Jun-2018

Communication & Relationship In The Workplace

Course Duration: 2 Days

Introduction

If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.

This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Course Objectives

  • Build relationships effectively
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Resolve conflicts professionally
  • Understand and employ the communication process effectively

Course Outline

Module 1: Overview

  • Context setting
  • What is communication to you
  • The Communication Staircase model
  • Our worldview
  • Barriers to communication

Module 2: Interpersonal Communication

  • Building credibility
  • The 4 Quadrant Communication Model
  • Identifying your personal style of communicating
  • Developing your style towards effective relationship building
  • Shifting into positive action

Module 3: Being Effective In Communication

  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when interacting with others
  • What we avoid doing when interacting with others
  • World cafe: Revealing our blind spots

Module 4: Overcoming Challenging Situations

  • Bad News Bears
  • Gossip Mongers
  • Drama Kings and Queens
  • Chicken Littles
  • The Victims
  • Bullies and Back-stabbers

Module 5: The Principles Of Influence

  • Reciprocity
  • Scarcity
  • Authority
  • Consistency
  • Liking
  • Social proof

Module 6: Conflict Resolution

  • The 4 dimensions of conflict: facts, methods, goals and values
  • The red flag
  • The white flag
  • The yellow flag
  • The blue flag

Module 7: Relationship Management

  • Techniques in building rapport
  • 4 levels of relationship experience
  • The WOW factor
  • Creating a relationship commitment contract
  • Coaching performance

Module 8: Coaching Wisdom 

  • Controlling vs Empowering
  • The art of feedback
  • Using feedback to coach
  • Recognition and acknowledgement
  • The secret of a great communicator

Who Should Attend

Executives, supervisors, managers, team leaders, operations personnel, technical personnel, secretaries, front liners, customer service, receptionists, help-desk agents, administrators and everyone who has a stake in the organization’s teamwork

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Iconic Training Solutions Sdn Bhd (1217801-A)
D-11-01, Block D, Sunway Nexis, No.1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.

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Website: http://www.iconictraining.com.my
Website: https://iconictraining.newpages.com.my/
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