EBS CarePLUS – Managed IT Support for Malaysian Businesses
Protect your business-critical systems with EBS CarePLUS, a fully managed IT support service designed for security, compliance, and operational continuity. Whether you're using Microsoft 365, Google Workspace, servers, or hybrid environments, CarePLUS provides reliable support, monitoring, and expert engineering assistance.
Why Choose EBS CarePLUS?
1. Unlimited IT Support
Enjoy peace of mind with unlimited remote and onsite support for your servers, PCs, printers, networks, and more—within your service scope.
2. Proactive Maintenance & Monitoring
Monthly preventive checks and continuous performance monitoring help detect and resolve issues before they disrupt your operations.
3. Expert Engineering Team
Our Malaysian-based engineers operate under a tiered L1–L3 support model, ensuring fast troubleshooting and expert guidance for all technical challenges.
4. Structured Help Desk System
Every support request is tracked through our help desk system, complete with audit trails, categorized issues, and SLA-based response times.
5. Comprehensive Reporting
Receive monthly reports detailing support activities, system health, and actionable recommendations to enhance your IT environment.
6. Secure & Compliant
All support sessions follow strict PDPA-compliant processes with secure credential handling and confidential communications.
More About EBS CarePLUS
What’s Included in EBS CarePLUS
| Service | Description |
|---|---|
| IT Troubleshooting | Remote & onsite troubleshooting for servers, PCs, printers, and network devices |
| Preventive Maintenance | Monthly checks, firmware updates, patch management, and system health inspections |
| Cloud Support | Microsoft 365 and Google Workspace assistance |
| Backup Monitoring | Incident response & backup integrity checks |
| Monthly Reports | Ticket summaries & preventive maintenance reports |
| Network Audit | One-time audit for new customers |
Who Is EBS CarePLUS For?
SMBs with 10–300 PCs
Companies without internal IT teams or those needing external expertise
Businesses with multiple offices requiring centralized support
Industries such as professional services, logistics, accounting, trading, and manufacturing
How We Support You
Telegram & Email Channels: Fast communication for reporting and updates.
Remote Tools: TeamViewer & UltraVNC for secure remote troubleshooting.
Escalation & Resolution: Structured L1–L3 escalation ensures critical issues are resolved promptly.
Preventive Maintenance: Scheduled inspections of servers, networks, and endpoints.
Let EBS CarePLUS Be Your IT Backbone
Stay protected. Stay productive. Let our experts handle your technology—so you can focus on growing your business.
WhatsApp: +6013-3962201
Email: inquiry@ebs2u.com
Website: www.ebs2u.com
