Competency Based Interviewing Skills

Introduction

The competency based interviewing skills program aims to assist in selecting qualified, successful candidates. Managers will be equipped with current interviewing skills to make their transition from "doer" to "manager" more successfully and less stressful. This course assists to examine your role in building a successful and productive team through proper recruiting, interviewing and hiring practices. You will learn to practice competency-based selection techniques that reinforce the importance of relating the interview to the specific job requirements.

Course Objectives

• Use competencies to develop and structure effective interview guides
• Support your interview evidence to enhance objectivity of your decisions
• Enhance ability to capture evidence you need to make well-informed decisions
• Evaluate information gathered from a competency-based interview
• Be aware of key challenges and pitfalls associated with interviews that block effective decision-making
• Understand Malaysian Employment Law and how it impacts the selection process

Key Content

• Format and techniques of a competency based interview
  • Assess performance in a particular key area or skill based on job description
• Reminder of the STAR method of interviewing
  • What is STAR method?
  • What are STAR format questions?
  • How should candidates answer a STAR question?
  • How to master STAR interview questions?
• Using competency-based interview:
  • Step 1 - Develop clear selection criteria
  • Step 2 - Prepare effective questions
  • Step 3 - Conduct a structured interview
• Time and structure needed to explore each competency

• Skills
• Knowledge
• Behavior
• General / Organization
• Specific / Individual

• Value-based interview questions to identify candidates who align with company values
• Practice questions based on company's values and vision

• STAR questioning method
  • Examples of competency based questions
  • Question bank
• Handling candidate responses
  • Body language
  • Fluency
  • Confidence
  • Assertiveness
• Observing candidate behaviors and recording responses
• Summarizing responses
• Empathy interview questions

• Skills of interviewer, note taker and observer
• Common interviewing mistakes and how to overcome them

• Open-ended questions
• Close-ended questions
• Probing questions
  • Clarifying and searching for reasons
  • Identifying inconsistencies
  • Handling sensitive topics
  • Revisiting earlier responses
• Motivating questions
• Loaded questions
• Biased questions

• Evaluating and rating evidence
  • Responses to individual questions
  • Job-related competencies
  • The overall interview
• Using a rating scale
  • Typical competency evaluation scales
• Recommending next steps in the selection process

Target Audience

This course is aimed at managers and interviewing panels across all economic sectors.