Successful Performance Conversations

Introduction

The current market conditions in the business world are highly competitive and managers are to be highly skilled at conducting appraisals on their team members. To make these reviews successful, a lot lies upon the skill of managers to navigate the ins and outs of the entire process system. Aside to understanding system, it is highly important for the managers to get the buy in from their team members towards reaching and striving for these goals. This program will explore the tools and the concepts needed to make this process painless.

Course objectives

Upon completion of this program, participants will be able to:

• Understand the fundamentals of performance appraisals
• Set and write SMART performance objectives
• Communicate clearly and give effective feedback
• Review the performance, clearly with a proven structure
• Plan coaching and growth needs of individuals

Key content

Module 1: Understand the fundamental of performance appraisal system

• Why assess performance?
• Performance appraisals systems weaknesses
• Basics of performance appraisals
• The definition of performance management and appraisal

Module 2: Educate the appraisers on the importance of key performance indicators in an organization

• What are KPIs and KRAs
• What you shouldn't do with KPIs
• How to get your KRAs
• Using SMART to get goals clearly defined
• Rolling down of KPIs

Module 3: Clear two way communication skills between appraiser and appraisee

• Methods of performance appraisal
• 6 steps to effective performance appraisal
• 3 key communication skills needed to effectively be an appraiser

Module 4: Holding structured appraisal

• The performance conversation flow
• Checklist creation to be used before, during and after performance appraisal stages
• Stepping out of our comfort zones

Module 5: Improve employee performance improvement through on-going coaching & counselling

• What is coaching?
• Using the GROW model to coach for performance
• Creating a personal action plan for team members
• Your career is yours

Module 6: What's next?

• Continuous improvement create a plan
• Creating a platform for all to get onboard

Target audience

This course is suitable for all supervisory and managerial level who has subordinates and managing someone's KPI.