Effective Performance Management & KPI Setting

Introduction

An effective Performance Management System is critical to ensure the resources of company are used optimally to create a high-performance culture in the company. These 2 days course aims to equip participants with basic knowledge of the Performance Management System, and detailed knowledge and skills on how to set an effective and well aligned KPI.

Learning Outcomes / Benefits

• Explain the 4 stages of PMS
• Explain the process of carrying out a good Performance Planning stage, from setting company KPI to individual KPI
• Gain some tips and best practices on setting good KPI
• Bring home some drafted KPIs which were reviewed by trainer in the class

Key Content

Module 1: Introduction to PMS

• Definition of PMS
• Importance of PMS
• Elements of an effective PMS
• Stages of PMS
• Common timeline of PMS

Module 2: Stage 1 of PMS – Performance Planning

• Introduction to Stage 1 of PMS: Performance Planning
• Elements in Performance Planning
• The Balanced Score Card (BSC) perspectives
• Conducting a powerful strategic business planning
• The cascading effects
• Setting company, division/department and individual KPI
• Importance of competencies

Homework: Drafting KPIs

Presentation of Draft KPIs & Review by Trainer

If number of participants is not more than 15 pax.

Module 3: Stage 2 of PMS – Performance Monitoring

• Using coaching as performance monitoring tool
• Best practices of performance monitoring

Module 4: Introduction to Stage 3 of PMS – Performance Review

• Elements in performance review: Performance appraisals
• Watch out: Traps in conducting effective appraisals
• Preparation for a smooth sailing appraisal session

Closing: My 3 Commitments

Target Audience

Senior Management, Middle Management, and HR personnel who would like to establish or improve Performance Management System in their company, especially on the part of setting KPIs.

Methodology

The course will be conducted in an interactive learning mode in order to encourage active learning among the participants. Methods of training include group discussions, slide presentations, role play, assessments, games and opportunities for self-reflection and action planning.