Quadtro CEP Program @ FunFun Event Space

We recently had the opportunity to learn from Mr. Kan Chee Yuen (Myocho) in a training session titled "Customer Experience Professional." 

This session was more than just a typical training — it was a valuable knowledge-sharing experience that helped us improve how we communicate with clients and handle different customer situations with more confidence and professionalism.

Our trainer, Myocho, brings with him a diverse experience and wide exposure from the many hats he wears in his engagements with people from all ages and walks of life. He actively coaches and mentors both young and senior champions in the fields of science, technology, invention, innovation, and even politics — making his insights practical, impactful, and deeply relevant.

To make the session even more meaningful, we also brought the learning beyond the classroom. As part of the training, we went out and communicated with random individuals, asking them what they truly expect and value in customer service. 

Key takeaways from the session and activity:
The importance of customer experience in building trust
Clear, patient, and effective communication strategies
Tips for handling difficult or sensitive client interactions
Real insights from the public on service expectations
A mindset shift from “service provider” to “customer partner”

This unique experience reminded us that great service starts with genuine understanding — and it’s something we’re committed to continuously improving.